Who I am & My experience

MY SKILLS

January 2006 - May 2013

Replaced worn parts and upgraded them to keep materials in good physical condition.
Diagnosed, installed, configured and repaired computer systems and software. Coordinated hardware and software repair processes with outside vendors.
Provided thorough technical support and problem resolution for customers on the phone or via email.
Answered patrons' questions even after the transaction has been made.

April 2013 - June 2013

In addition to the above duties, at Magnolia I maximized revenue through "upselling” rooms and by recommending on premise restaurant. Created art for products in both consumer and business markets.
Monitored room availability using IDPMS or manually as needed.
Built strong working relationships with all departments of the hotel to foster a fun and collaborative place to work to help deliver exceptional experiences to colleagues and customers alike.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more for students living in dormitories.

June 2013 - October 2013

August 2014 - May 2015

Greeted guests in a courteous and professional manner, registered them and issued room keys.
Monitored room availability using OPERA. Helped with reservation when needed.
Processed guest payments using credit card/debit cards/checks/cash during checkout for room, phone, food, beverage charges and miscellaneous charges. Balanced rebates when appropriate.

My Experience